1. Introduction
This Refund and Cancellation Policy explains the terms under which clients may cancel or reschedule a service with Simpled Services and the conditions for refunds. We aim to provide flexibility to our clients while ensuring fairness to our service providers.
2. Cancellation Terms
To cancel or reschedule a service without incurring a fee, clients must provide at least 24 hours' notice prior to the scheduled service time. Cancellations or rescheduling requests made within this time frame are eligible for rescheduling or a full refund.
3. Refund Eligibility
Clients are eligible for a full refund if a cancellation request is submitted at least 24 hours before the scheduled service time. Refunds are processed within 7-10 business days after the cancellation has been confirmed by our team.
4. Non-Refundable Services
Cancellations made less than 24 hours before the scheduled service time are not eligible for a refund. Additionally, if a service has been partially completed, no refunds will be issued for the portion of the service already rendered.
5. Process for Requesting a Refund
To request a refund, please contact our team at the details provided below. Be prepared to provide your booking reference and any relevant information regarding the cancellation.
6. Policy Review
This Refund and Cancellation Policy will be reviewed periodically to ensure compliance with business practices and client needs. Any updates will be published on this page.
7. Contact Information
If you have questions or require assistance with cancellations or refunds, please contact us at:
- Email: admin@simpledservices.co.uk
- Phone: 020 4571 7367