Customer Care Coordinator
Full-time · Remote - UK hours
The voice people hear when they have a problem in their home.
Who you would be working with
Simpled Services is a property maintenance and refurbishment company. We work for housing associations, letting agents, landlords and private clients, mostly in London and the South East, and on jobs across the rest of the UK.
More than 8,500 jobs have gone through us. Mould and damp, leaks, plumbing, painting, kitchens and bathrooms, full refurbishments, end of tenancy work. Some of it is a two hour repair. Some of it runs for months.
The work is run inside Plan@Job, our own platform. Your jobs, the address, the scope, your photos, your reports and your invoice all sit in one place, so nobody is chasing anybody through WhatsApp for a picture of a finished wall.
The role
Most people who contact us are not having a good day. There is water coming through a ceiling, or mould in a bedroom, or a job that has not gone the way it should.
This seat answers them properly. Log it, book it, follow it, and come back to them without being chased.
What the work is
- Answer calls, WhatsApp messages and emails from clients and residents.
- Log every job accurately, with the detail the tradesperson will need on site.
- Follow jobs through to completion and update the customer before they ask.
- Handle complaints early, while they are still small.
What we need from you
- Customer service experience where people called you with real problems.
- Calm, clear and quick in writing.
- You would rather fix the cause than close the ticket.
- Fluent English, written and spoken.
The pay
Salary is discussed on the first call.
Please do not apply if
- You take an angry customer personally.
- You close things down instead of following them through.
Apply for Customer Care Coordinator
Call the recruitment line and say what you do, or send an email with your trade, your area and how long you have been doing it. We answer everybody.