1. Introduction
At Simpled Services, accessible from simpledservices.co.uk, we prioritise protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: such as name, email address, and phone number, provided when you contact us or request a service.
- Billing information: including billing details and payment information, processed through third-party providers like Stripe or bank transfer for service payments.
- Job location details: address and specific location information to fulfil service requests, including photos of the area where services are required.
- Usage information: information about your interactions with our website, including IP address, browser type, pages visited, and engagement, collected via Google Analytics and Facebook Pixel.
3. How We Use Your Information
Your information may be used for the following purposes:
- Service delivery: to schedule, manage, and perform maintenance services as requested.
- Billing and invoicing: to process payments and maintain accurate billing records.
- Website improvement: to analyse how users interact with our website and improve user experience.
- Marketing communications: to send promotional and marketing information to users who have opted in or subscribed. You may unsubscribe at any time.
4. Data Sharing and Disclosure
We respect your privacy and will not sell or disclose your personal information to third parties except in the following circumstances:
- Service providers: we may share information with third-party providers like Stripe for payment processing under strict confidentiality.
- Legal compliance: we may disclose information to comply with legal obligations or protect our rights and the rights of others.
5. Data Security
We implement robust security measures to ensure your information is protected against unauthorised access or disclosure. However, please be aware that no internet-based service can guarantee absolute security.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy and as required by applicable law. Typically, this includes keeping data for at least two years after our last interaction, as required by GDPR and UK data protection regulations.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data (subject to legal obligations).
- Restrict or object to our processing of your data.
8. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: admin@simpledservices.co.uk
- Phone: 020 4571 7367
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. The latest effective date will be indicated at the top of this policy.