1. Introduction
At Simpled Services, we are committed to providing high-quality service and ensuring client satisfaction. We take all feedback seriously and aim to address complaints promptly and professionally. This Complaints Procedure outlines the steps to submit a complaint and how we handle the process.
2. How to Make a Complaint
If you have a complaint about our services, you can reach us by:
- Emailing us at admin@simpledservices.co.uk
- Calling our complaints line at 020 4571 7367
3. Complaint Process
Please provide as much detail as possible about the issue, including any relevant dates, locations, and personnel involved, to help us resolve the matter efficiently. Upon receiving your complaint, we will follow these steps:
- Acknowledgment: we will acknowledge receipt of your complaint within 48 hours.
- Investigation: our team will investigate the matter, gathering all necessary information to understand the issue fully.
- Resolution: once the investigation is complete, we will provide a response detailing the outcome and any corrective actions taken.
4. Response Time
We aim to resolve complaints within 10 business days from the date of acknowledgment. If the issue requires more time, we will keep you informed of the progress and expected resolution date.
5. Escalation Process
If you are not satisfied with the resolution, you may request that the complaint be reviewed by a manager or senior member of our team. We are committed to working with you to achieve a satisfactory outcome.
6. Policy Review
This Complaints Procedure will be reviewed regularly to ensure effectiveness and alignment with best practices. Updates will be published on this page as necessary.
7. Contact Information
If you have any questions about our Complaints Procedure or wish to submit a complaint, please contact us at:
- Email: admin@simpledservices.co.uk
- Phone: 020 4571 7367